Technician scheduling software for service teams
When scheduling lives in a calendar beside the cases, the same problems keep coming back: one job has no technician, another sits on top of an existing visit, and nobody can tell whether the overlap was intentional. Revintia keeps the schedule on the same case you use for the rest of the work.
Keep unplanned work visible
Cases that still need a time and a technician stay visible as unplanned work on the planning board. The planner gets one place to start instead of searching for work across email, notes and a separate calendar.
Give the case a technician, start time and duration
A case can be assigned to a technician with a date, start time and expected duration. A field service case moves to the Scheduled status at the same time, and the board shows the team which work is still waiting to be scheduled and which already has a time.
Catch overlaps before two customers get the same slot
If a new visit overlaps another booking for the same technician, Revintia detects the conflict before the visit is saved. The planner sees what is wrong and can then deliberately confirm the overlap to keep it.
Take a visit off the board without losing the case
A scheduled case can be taken off the board again. The visit time is removed and the case goes back to the work waiting to be scheduled, while the case itself and its history stay in place.
What this covers
- Unplanned cases gathered on the planning board
- Technician, start time and expected duration on the scheduled case
- Double-booking check before an overlapping visit is saved
- Explicit confirmation when an overlap is intentional
- Cases taken off the board go back to the unplanned queue
- The same case carries on into hours, parts, notes and invoice-ready data
Frequently asked questions
Does Revintia automatically optimise the route between customers?
No. Revintia does not optimise routes. You assign cases to technicians and times yourself, and the system detects overlaps. A field service address can be opened in a map app.
What happens if two visits overlap for the same technician?
Revintia marks the overlap as a double booking and does not save the new plan without confirmation. If the overlap is intentional, the planner can explicitly confirm it. This also holds when two planners save at the same moment: the second one sees the double booking before anything is saved.
Can we move a case back to unplanned work?
Yes. The visit can be taken off the board again. Its scheduled time is removed and the case goes back to waiting for scheduling, without the case itself being deleted.
Can the same planning cover both workshop and field service jobs?
Yes. Planning uses the same cases as your workshop and field service work, so you do not need a separate calendar alongside your case management.