Work order management software for service teams
A work order is only useful if it keeps the actual work together. In Revintia, a work order is a case: it gets its own case number and carries the customer, owner, status, notes, parts and completed work from start to finish.
One case with a number, customer and owner
When a case is created, the system gives it a unique case number. The customer stays on the case, and a technician can be assigned, so nobody has to work out who owns it from emails or paper notes.
Status changes become part of the history
As the case moves through its workflow, the status moves with it. Assigning a technician, approval and completion change the case in controlled steps, and the automatic status changes in the workshop workflow are written to the case log.
Notes, files, parts and hours stay with the work
Technicians can add internal notes, attach images and documents, record materials and log completed work with hours. The next person to open the case can see the full history in one place.
Completion requires real documentation
A workshop case cannot be completed until the work done and the testing have been described, unless an administrator forces completion and gives a reason. The case gets a completion date, and any later reopening is logged with name, time and reason.
What this covers
- A unique case number for every work order
- Customer, technician and status together on the case
- Internal notes, images and documents on the same case
- Materials and completed work with hours recorded during the job
- Completion checks that stop workshop cases being closed without documentation
- Reopening with a required reason, logged with name and time
Frequently asked questions
Is a work order the same as a case in Revintia?
Yes. Revintia calls a work order a case. The case keeps the customer, status, technician, notes, files, materials and completed work together.
Can technicians write directly on the work order?
Yes, if their role gives them access. Technicians can add internal notes, images and documents to the case and record materials used and completed work with hours.
Can a workshop case be completed without describing the work?
No. The work and the testing must be described before a workshop case can be completed. Only an administrator can force completion, and that requires a reason, which is logged.
What if a completed work order needs to be reopened?
Only an administrator can reopen a completed case, and a reason is required. The reopening is written to the case log with name and time, so you can see who reopened it and why.